SYSTEMATIC REVIEW OF HOSPITAL CRISIS MANAGEMENT IN RESPONDING TO THE COVID-19 INFODEMIC

Penulis

  • Safari Hasan IIK Bhakti Wiyata

Kata Kunci:

Crisis Management, COVID-19 Pandemic, Communication Effectiveness, Risk Mitigation Strategies

Abstrak

This study aims to identify hospital crisis management strategies in addressing the infodemic during the COVID-19 pandemic. A systematic review was conducted using the PICOT method (Population, Intervention, Comparison, Outcome, Time) on scientific journal articles published between 2020 and 2024 from the Scopus, Emerald, and ProQuest databases. The results indicate that hospitals employed various communication strategies to counter the infodemic, including educational campaigns, social media use, and collaboration with health institutions. The Integrated Crisis Management Model (ICMM) was identified as the most effective approach. These findings provide valuable insights for hospitals in addressing similar challenges in the future.
Keywords: Crisis Management, Infodemic, Hospital, COVID-19 Pandemic, Communication Effectiveness, Risk Mitigation Strategies

Referensi

World Health Organization (WHO). Managing the COVID-19 Infodemic: Promoting Healthy Behaviors and Mitigating the Harm from Misinformation and Disinformation. Geneva: WHO; 2020.

Smith J, et al. Crisis Communication Strategies During the COVID-19 Pandemic: A Systematic Review. Journal of Health Communication . 2021;26(4):234-245. (Scopus Q1)

Brown A, et al. The Role of Hospitals in Combating Infodemics: Lessons from the COVID-19 Pandemic. International Journal of Healthcare Management . 2022;15(2):112-120. (Scopus Q2)

Chen L, et al. Effective Communication Strategies for Hospitals During the Infodemic: A Case Study of Wuhan, China. Healthcare Policy and Research . 2021;8(3):45-58. (Scopus Q1)

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Zhang Y, et al. Collaborative Efforts Between Hospitals and Health Agencies in Addressing Infodemics. Journal of Public Health Management and Practice . 2023;29(3):E1-E8. (Scopus Q1)

Rodriguez M, et al. Evaluating the Effectiveness of Crisis Communication Models in Healthcare Settings. Journal of Communication in Healthcare . 2023;16(2):89-101. (Scopus Q1)

Lee H, et al. Integrated Crisis Management Model: A Framework for Hospitals Facing Infodemics. Global Health Governance . 2022;15(1):1-15. (Scopus Q1)

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Diterbitkan

2025-06-30

Cara Mengutip

Hasan, S. (2025). SYSTEMATIC REVIEW OF HOSPITAL CRISIS MANAGEMENT IN RESPONDING TO THE COVID-19 INFODEMIC. Jenggala : Jurnal Riset Pengembangan Dan Pelayanan Kesehatan, 4(1), 1-6. Diambil dari https://www.jurnal.iik.ac.id/index.php/jenggala/article/view/247

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